Frequently Asked Questions
Purchasing art online shouldn't feel overwhelming, but we understand you may have some questions before deciding upon your purchase or sale.
On this page we've compiled a list of the most frequently asked questions we've had from our clients over the years. We hope this is helpful.
For more specific questions feel free to reach out to us via our instant messenger app or contact page. We aim to respond promptly.
Our office hours are Monday to Friday, 9am-5pm GMT, with an average response time of 20 minutes.
For Buyers
Do you ship worldwide?
Yes we do. At checkout you'll be asked to provide your shipping address and an automatic quote will calculate the total cost. Please contact us at the time of purchase if you have any concerns or any special shipping requirements over your shipping.
How much is shipping?
Shipping costs are calculated per artwork on each product page, in an attempt to keep the costs as low as possible for our clients.
Framed artworks typically cost more to ship (due to the increased packaging required) and where relevant we offer tailored shipping options to suit the specific needs of your purchase.
How long will it take for my order to arrive?
After your purchase, we aim to ship within 5 working days. You’ll receive tracking updates and we will stay with you every step of the way.
Can you arrange framing?
Yes we can. We can handle all framing needs for you in a way that works best for you. Works can be framed locally and shipped framed, or we can liaise with framers local to you and manage the process from there. Please contact our sales team for more details.
How will my artwork be shipped?
Each work is different but we always ship each work with the utmost care and attention, including customised packing, personalised tracking updates, customs guidance as needed and full insurance.
How sustainable is your packaging?
Sustainability is a key part of our business and we’re passionate about making sure we work with our environment as best we can. We re-use and recycle where appropriate, minimising overall packaging where we can. We recognise this is an ongoing project and we always welcome feedback from our clients and stakeholders in this regard as to how we can do better.
Is my artwork insured during shipping?
Yes. We insure all artworks for their full value. Please contact us immediately if the artwork arrives damaged, in line with our terms and conditions.
What if I'm unsatisfied with my purchase?
This rarely happens, but please contact us if so and we can discuss your options.
Who is responsible for import duties?
Any import or customs fees are the responsibility of the buyer. We are not liable for any import duties or taxes charged by your local authorities. We are happy to informally guide you to estimate any customs liabilities however please not we are not tax experts and the buyer is ultimately responsible for all payments in this regard.
For Sellers
What is your commission?
Consigning with us is ‘no win no fee’. We take our commission at the point of sale which we calculate on a pre-agreed rate based on the artwork’s sale price. Prior to marketing we will agree with you on a sale price and outline your earnings and our commission for transparency.
Which artworks do you accept?
We specialise in editions by prominent contemporary artists, starting at about £5,000.
How long does it take to receive a valuation?
We aim to provide our assessment within 2 working days.
What are your terms and conditions?
When we discuss with you on pricing we will send you our Terms of Consignment. We will need the contract signing prior to the commencement of marketing.
How do you market my artwork?
We market your work on our own website, through our own distribution channels (for
example social media, email, whatsapp) and also through third-party platforms such as Artsy, Artnet, and 1stDibs.
Who pays for shipping?
We normally handle all packing and shipping. The cost is usually covered by the buyer or by the gallery.