Frequently Asked Questions (FAQs)
Find answers to common questions about buying and selling contemporary prints and editions with Dovehouse Contemporary, including delivery, framing, condition and the selling process.
For advice about a particular work, contact our team with its title or a link to the listing. If you are selling, include photographs, dimensions, edition details and available documentation so that the enquiry can be considered properly.
Before buying, our guide to reading a print description explains signatures, numbering and media. Our condition and framing guide covers questions about the physical work. For the catalogue itself, browse by artist or by medium.
FOR BUYERS
Do you ship worldwide?
Yes we do. At checkout you'll be asked to provide your shipping address and an automatic quote will calculate the total cost. Please contact us at the time of purchase if you have any concerns or any special shipping requirements over your shipping.
How much is shipping?
Shipping costs are calculated per artwork on each product page, in an attempt to keep the costs as low as possible for our clients.
Framed artworks typically cost more to ship (due to the increased packaging required) and where relevant we offer tailored shipping options to suit the specific needs of your purchase.
How long will it take for my order to arrive?
After your purchase, we aim to ship within 5 working days. Some works may take longer if they require custom crating / packaging. You’ll receive tracking updates and we will stay with you every step of the way.
Please contact us if you have any questions or if you have specific deadlines you need us to meet. We are always happy to help.
Can you arrange framing?
Yes we can. We can handle all framing needs for you in a way that works best for you. Works can be framed locally and shipped framed, or we can liaise with framers local to you and manage the process from there. Please contact our sales team for more details.
How will my artwork be shipped?
Each work is different but we always ship each work with the utmost care and attention, including customised packing, personalised tracking updates, customs guidance as needed and full insurance.
How sustainable is your packaging?
Sustainability is a key part of our business and we’re passionate about making sure we work with our environment as best we can. We re-use and recycle where appropriate, minimising overall packaging where we can. We recognise this is an ongoing project and we always welcome feedback from our clients and stakeholders in this regard as to how we can do better.
Is my artwork insured during shipping?
Yes. We insure all artworks for their full value. Please contact us immediately if the artwork arrives damaged, in line with our terms and conditions.
What if I'm unsatisfied with my purchase?
This rarely happens, but please contact us if so and we can discuss your options.
Who is responsible for import duties?
Any import or customs fees are the responsibility of the buyer. We are not liable for any import duties or taxes charged by your local authorities. We are happy to informally guide you to estimate any customs liabilities however please not we are not tax experts and the buyer is ultimately responsible for all payments in this regard.
FOR SELLERS
How are selling fees and proceeds agreed?
The proposed selling arrangement is discussed for each work. Before proceeding, ask us to confirm the proposed price, the amount you would receive, any applicable fees or costs, and the written terms. Please do not assume that the same arrangement applies to every work.
Which artworks do you accept?
We specialise in editions by prominent contemporary artists, starting at about £5,000.
How long does it take to receive a valuation?
The time required depends on the work and the information available. Send clear photographs, dimensions, edition details, condition information and any supporting documentation. We will let you know if more evidence or an inspection is needed. Please mention any deadline when you enquire.
What are your terms and conditions?
Contact us to discuss the proposed arrangement and request the written terms for your work. Review and agree those terms before marketing begins.
How do you market my artwork?
We market your work on our own website, through our own distribution channels (for
example social media, email, whatsapp) and also through third-party platforms such as Artsy, Artnet, and 1stDibs.
Who pays for shipping?
We normally handle all packing and shipping. The cost is usually covered by the buyer or by the gallery.